What personal information we will use ?
Your contact details (such as your telephone number, postal address or email address);
Details of your enquiry/complaint.
How we will obtain the personal information
Provided by you when you contact us by making a phone call,writing to us, social media posts or emailing us.
What purposes we will use the personal information for ?
We will use the personal information to deal with your enquiry/complaint;
We will make a record of your enquiry/complaint for internal administrative purposes and statistical analysis.
The legal grounds we rely upon
Use of your personal information for the purpose dealing with your enquiry/complaint is based on our legitimate interest in ensuring our organisation is run efficiently and effectively;
Keeping a record of your enquiry is based on our legitimate interest in ensuring we can run an efficient organisation.
How long we retain the personal information and why
Records of your enquiry/complaint and related documentation are retained until the matter is resolved to everyone’s satisfaction.