What personal information we will use?
Your name;
Your address;
Your email address;
Your telephone number;
Your Date of Birth;
Name and Date of Birth of any family members on a family membership arrangement;
Bank details;
Information about any medical or health conditions declared;
Details as to reason for any cancellation of your membership.
How we will obtain the personal information?
Provided by you when applying for membership or use of fitness facilities.
What purposes we will use the personal information for?
We will use your name, address and other contact details to administer your membership;
We will use your bank details to take payment for your membership or use of fitness facilities;
We will use any information declared about your health/medical conditions to assess your suitability to take part in exercise and to take any precautions to ensure that your use of the fitness facilities are as safe as reasonably possible;
We will use any information provided by you as a reason for cancelling any membership to help us improve our services.
The legal bases for processing we rely upon
Our use of your personal information for member administration is necessary for the performance of the contract between us;
Our use of your bank account details for payment of membership is necessary for the performance of the contract between us;
Our use of your health/medical information will be on the basis that you have given us your explicit consent to use the information;
Our use of the information you provide on your cancellation form will based on our legitimate interest in using feedback to improve our services for the future.
How long we retain the personal information and why
We will only keep your bank details for the duration of your membership.
We usually keep records relating to your membership for a period of two years after your membership has ended in case any contractual disputes or claims.
Consequences of not providing/permitting us to obtain personal information
Without your name, contact details and payment information we will be unable to process your membership and you will be unable to become a member at any of our centres
INDIVIDUALS WHO STAY AT ONE OF OUR CENTRES OR PARTICIPATE IN A COURSE OR ACTIVITY
What personal information we will use
Your name;
Your address;
Your contact details (such as your telephone number and/or email address);
Your car registration number;
Emergency contact details;
Dates of your stay;
Details of course or activity undertaken;
Payment details (debit or credit card).
Information about any medical or health conditions declared;
How we will obtain the personal information
The information we use is provided by you when you make a reservation and/or register for a course or activity.
What purposes we will use the personal information for
We will use the personal information to contact you regarding your stay or course/activity and for administration purposes;
We will use the emergency contact details to contact your emergency contact in the event of an incident, illness or injury;
We will use the payment details provided to take payment for the stay/course/activity.
The legal bases we rely upon
Our use of your personal information for administration purposes and to take payment is necessary for the performance of the contract between us.
Our use of your emergency contact details and any health issues you’ve shared with us is based on the need to keep you safe and ensuring that we can obtain instruction from the people nominated by you in the even of an illness or injury.
How long we retain the personal information and why
We will not store your credit/debit card details, we will only use the information to obtain payment.
We usually keep records relating to your stay/course/activity for a period of six years after your visit in case any contractual disputes or claims.
Consequences of not providing/permitting us to obtain personal information
Without your name, contact details and payment information you will not be able to stay at one of our centres nor take part in the activity/course you are interested in.