About this vacancy
Department and salary
Department – Investments
Salary – Grade 3 - £24,420 - £25,362
Working Hours – 37 hours (consideration will be given to job sharing / reduced hours in line with our flexible working policy)
Location – Office-based in Sport Wales National Centre, Sophia Gardens, Cardiff
Who we are
Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds. We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.
Equality, Diversity & Inclusion is at the heart of everything we do at Sport Wales. Further information on this can be found in our Equality, Diversity & Inclusion Statement here.
We are a progressive employer that offers excellent employee benefits and promotes a healthy work life balance, offering a range of flexible approaches to support you.
Sport Wales careers are funded by Welsh Government and the National Lottery. Find out more about Sport Wales’ relationship with the National Lottery.
Sport Wales strongly advocates continuous learning and improvement. On your very first day of work, you will embark on a tailored induction programme and will be offered all the essential training to get you started. Joining Sport Wales means joining a culture of learning and continuous professional development. Job specific training, lunchtime workshops, coaching and mentoring, and long term study opportunities are all part of being on our team.
How you’ll contribute
Sport Wales’s most impactful policy tool is our community investment streams. This work has the potential to change the lives of individuals, groups, and communities through empowering social change. This is an exciting role at the forefront of that work, supporting the administration of the application process.
The post-holder should have excellent communication and organisational skills and be able to deliver a service which promotes good customer service.
You will require no prior knowledge of Sport Wales funding or systems as training and support will be provided as part of a full induction. An applicant’s approach to behaviours and skills will be the most critical element of the recruitment process.
Who you’ll work with
You will work with colleagues in the investment team to directly support community clubs and organisations in accessing our community investment opportunities, liaising with them on a day-to-day basis.
What you’ll need
The post-holder will need prior experience of working in a customer-service role, strong relationship building skills and the ability to respond and adapt positively to a variety of situations and people to meet changing priorities.
You will need to be organised and committed to working as part of a team.
The most important attribute is the enthusiasm in approach to work with the public to support positive outcomes through strong customer focus skills.
What happens next
You should read the full job description
You can apply for this role now (please note we do not accept CVs).
If you would like to discuss the role further, then please email annaliese.lewis@sport.wales
Closing date
10/07/2025 9am
Provisional interview date
24/07/2025
Full Job Description
Responsible to
Annaliese Lewis
Job Purpose
Sport Wales’s most impactful policy tool is our community investment streams. This work has the potential to change the lives of individuals, groups, and communities through empowering social change. This is an exciting role at the forefront of that work, supporting the administration of the application process.
The post-holder should have excellent communication and organisational skills and be able to deliver a service which promotes good customer service.
You will require no prior knowledge of Sport Wales funding or systems as training and support will be provided as part of a full induction. An applicant’s approach to behaviours and skills will be the most critical element of the recruitment process.
Main Duties
Deliver exemplary customer service to the public by giving advice and guiding applicants through the first stages of the application process, ensuring a positive experience for all.
Managing all telephone and initial email enquiries received by the Investment Team, through the mediums of Welsh and English.
Oversee the Community Investment Expression of Interest process, providing applicants with access to online application forms where they have evidenced that they are eligible for Sport Wales funding.
To update databases, such as the Online Investments Management System, and maintain records to ensure the integrity of our investment data.
Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including the Well-being of Future Generations (Wales), Equality, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment.
Work flexibly, performing any other duties as required, where relevant to the post and appropriate to the grade.
Our Values
Our approach to enabling sport in Wales to thrive is evolving. We are committed to continually challenging ourselves to:
Learn Together - Constantly exploring, testing and reviewing
Deliver Together - Sharing outcomes, nurturing open and honest relationships, providing robust feedback, constantly improving performance
Celebrate Together - Recognising our shared successes through effective partners
By:
Acting with Integrity - Understanding and Respecting each other’s culture and values. Promoting equality and diversity
Adding Value - Ensuring the optimum mix of support, challenge, investment, skills, and expertise to achieve our shared outcomes.
Encouraging Innovation - Welcoming new ideas and approaches and supporting ambition and fresh thinking. Not being afraid to feel uncomfortable.
Person Specification
| Area of focus | Essential Requirements | Desirable Requirements |
Education
| 5 GCSEs | |
| Experience | Experience of working in a customer-service role | Experience of working administratively in an office environment
Experience of working in a grant making capacity / grant giving organisation. |
| Skills, Aptitudes & Abilities | Ability to communicate in Welsh, both written and spoken.
Strong relationship building skills.
An enthusiastic and proactive attitude. Willing to approach work in a positive, encouraging and solution orientated way.
Ability to respond and adapt positively to a variety of situations and people to meet changing priorities.
Excellent organisational skills with the ability to prioritise own workload especially under time constraints with conflicting demands.
Exemplar communication skills using appropriate language and style relevant to the audience, with the ability to communicate effectively, be it via telephone, in person or via written communication.
Ability to use initiative and work without day-to-day direction.
Ability to work both alone and as part of a team.
Strong customer focus.
| |
| Special Circumstances | Able to work flexibly. |
