About this vacancy
Department and salary
Department – Operations
Salary – £14,520 (plus 16% shift allowance) (Grade 2)
Working Hours – 22 hours per week (averaged over a 3-week shift pattern)
Location – Sport Wales National Centre, Cardiff
Who we are
Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds. We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.
Equality, Diversity & Inclusion is at the heart of everything we do at Sport Wales. Further information on this can be found in our Equality, Diversity & Inclusion Statement here.
We are a progressive employer that offers excellent employee benefits and promotes a healthy work life balance, offering a range of flexible approaches to support you.
Language skills (bilingualism & multilingualism) are desirable characteristics across all roles within Sport Wales. We are passionate about promoting the use of Welsh language and, as part of our development programme, give everyone the opportunity to learn Welsh if they wish to do so, offering learning programmes from beginner right through to fluent.
Sport Wales embraces a blended approach to work, where you will be able to split your time between the office and home.
Sport Wales careers are funded by Welsh Government and the National Lottery. Find out more about Sport Wales’ relationship with the National Lottery.
Sport Wales strongly advocates continuous learning and improvement. On your very first day of work, you will embark on a tailored induction programme and will be offered all the essential training to get you started. Joining Sport Wales means joining a culture of learning and continuous professional development. Job specific training, lunchtime workshops, coaching and mentoring, improving Welsh language skills and long term study opportunities are all part of being on our team.
How you'll contribute
The Sport Wales National Centre is one of the UK’s leading sport training and competition venues in the UK. Facilities are used by elite athletes, National Governing Bodies of Sport as well as being available to the local community. An exciting opportunity has arisen for a part time Operations Assistant to join the team at the Centre. You will be a highly motivated, enthusiastic individual with a passion for providing an efficient and effective service for our users. Under the general direction of the Duty Manager and as part of a team of Operations staff, you will be responsible for the efficient, effective, and safe provision of a broad range of services offered within the National Centre, such as setting up and breaking down sporting events, and inductions for newly joined members.
Who you'll work with
You will work closely with others within the operations team and the centre’s management team to ensure the National Centre’s facilities are able to be utilised safely and to a high standard. You will also liaise with individuals ranging from elite athletes to the general public, delivering an exemplary service at all times.
What you'll need
A recognised Level 2 Gym Instructor qualification (or ability to obtain within 12 months) and a current First Aid at Work certificate (or ability to obtain within 3 months) are essential for this role. A BTEC sports related qualification or equivalent is desirable. Previous experience working in a sport and leisure setting is required along with the ability to work without day-to-day direction and to be able to prioritise tasks. You will have excellent communication and teamwork skills and be able to demonstrate a high level of customer care.
The nature of the post is such that the post holder is required to work a shift pattern which involves irregular and unsocial hours including early mornings, evenings, weekends and bank, public and other nominated holidays if required. A flexible approach to your working hours to support the Centre needs is essential and there will be regular opportunities to work additional cover shifts and over time.
What happens next
You should read the full job description.
You can apply for this role now (please note we do not accept CV's).
If you need any support to apply for this role, then please email mero.estephan@sport.wales
Closing date
03/07/2025 12pm
Provisional interview date
16/07/2025
Full job description
Responsible to
Assistant Operations Manager
Job purpose
To work under the general direction of the Duty Manager as part of a team responsible for the efficient, effective, and safe provision of a broad range of high-quality services offered within the operations of the Sport Wales National Centre and Sport Wales’ Headquarters.
This role may require you to undertake Duty Manager cover shifts.
Main duties
Centre Services
Prepare all internal and external Centre areas to suit the centre’s scheduled activities and operational requirements
Uphold Centre regulations and maintain general supervision of Centre users in all internal and external areas – Including regular monitoring patrols of toilet areas, changing rooms, corridors, activity halls/areas, all other public/reception areas, function rooms/office areas and any other areas as required
Provide users with information about Centre services, activities, and programmes
Undertake regular cleaning programmes in the cardiovascular and free weights gyms, as specified in the routine work programmes for these areas. To undertake cleaning to changing rooms, meeting rooms following use, operations storerooms and any remedial cleaning tasks internally and externally as required to protect the health and safety of Centre users/staff
Undertake car park security duties.
Undertake other immediate duties related to customer service and health and safety
such as dealing with fire alarm sensors, call points, equipment failure when Maintenance Technicians are not on duty.
Assist all other sections and Sport Wales departments to ensure a high
quality of service is maintained in the most effective and efficient manner, including the Centre’s housekeeping and catering teams.
Receive, store and control equipment and supplies.
Undertake training to ensure competency is maintained in all activities
and procedures appropriate to the post.
Assist in training new employees, including casual staff.
Carry out routine checks of the Centre and equipment and undertake cleaning and minor repairs as necessary.
Load/unload equipment arriving at or leaving the Centre.
Wear the appropriate uniform and comply with any customer service initiatives, e.g. dealing with customer comments and queries, customer complaints procedures, etc.
Undertake gym inductions for new members and correct poor practice by gym users if observed.
Health and Safety
Respond to any emergency situations and record all accidents/incidents as required.
Assist in the evacuation procedures for the Centre.
Acquire and maintain a First Aid at Work certificate and exercise these skills as appropriate.
General
Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including Well-being of Future Generations (Wales), Equality, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment.
Work flexibly, performing any other duties as required, where relevant to the post and appropriate to the grade.
Our values
Our approach to enabling sport in Wales to thrive is evolving. We are committed to continually challenging ourselves to:
Learn Together – Constantly exploring, testing, and reviewing
Deliver Together – Sharing outcomes, nurturing open and honest relationships, providing robust feedback, constantly improving performance
Celebrate Together – Recognising our shared successes through effective partners
By:
Acting with Integrity – Understanding and Respecting each other’s culture and values. Promoting equality and diversity
Adding Value – Ensuring the optimum mix of support, challenge, investment, skills, and expertise to achieve our shared outcomes.
Encouraging Innovation – Welcoming new ideas and approaches and supporting ambition and fresh thinking. Not being afraid to feel uncomfortable.
Person specification
| Area of focus | Essential Requirements | Desirable Requirements |
Education
| Current First Aid at work qualification (or ability to obtain within 3 months).
Level 2 Fitness Instructors Qualification (or ability to obtain within 12 months). | BTEC sports related qualification or equivalent.
5 GCSE’s or equivalent.
|
Experience
| Previous experience of working in a sports or leisure facility. | |
| Skills, Aptitudes & Abilities | Ability to communicate clearly and effectively, written and spoken.
Able to handle confidential data and information sensitively.
Able to work without day-to-day direction and effectively plan, schedule and prioritise tasks.
Customer care skills.
Ability to work as part of a team or alone
|
Ability to communicate in Welsh, both written and spoken. |
| Special Circumstances | Able to work a rotational shift pattern which involves irregular and unsocial hours including early mornings, evenings, weekends and bank, public and other nominated holidays. Work patterns will require reasonable flexibility in accordance with the needs of the Centre.
|
