About this vacancy
Department and salary
Department - Technology Solutions
Salary – Grade 3 £24,420.00 - £25,362.02
Working Hours – 37 Hours Per Week (Including day release to attend lectures when required). Consideration will be given to job sharing / reduced hours in line with our flexible working policy.
Type of contract – 4 years fixed term
Location – Sport Wales National Centre, Cardiff
We recognise that women are underrepresented in the tech industry and, in line with the Equality Act 2010, we welcome applications from women and other underrepresented groups.
Who we are
Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds. We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.
Equality, Diversity & Inclusion is at the heart of everything we do at Sport Wales. Further information on this can be found in our Equality, Diversity & Inclusion Statement here.
We are a progressive employer that offers excellent employee benefits and promotes a healthy work life balance, offering a range of flexible approaches to support you.
Language skills (bilingualism & multilingualism) are desirable characteristics across all roles within Sport Wales. We are passionate about promoting the use of Welsh language and, as part of our development programme, give everyone the opportunity to learn Welsh if they wish to do so, offering learning programmes from beginner right through to fluent.
Sport Wales embraces a blended approach to work, where you will be able to split your time between the office and home.
Sport Wales careers are funded by Welsh Government and the National Lottery. Find out more about Sport Wales’ relationship with the National Lottery.
Sport Wales strongly advocates continuous learning and improvement. On your very first day of work, you will embark on a tailored induction programme and will be offered all the essential training to get you started. Joining Sport Wales means joining a culture of learning and continuous professional development. Job specific training, lunchtime workshops, coaching and mentoring, improving Welsh language skills and long term study opportunities are all part of being on our team.
How you’ll contribute
As Digital Apprentice you will be working across the digital landscape within Sport Wales, gaining valuable experience and knowledge of our digital infrastructure, while supporting projects to develop the digital services that we provide, both internally and to the wider sector.
This apprenticeship will include 2 years of part time study for the Level 4 Cyber Security Analyst qualification, delivered by Cardiff & Vale College. Further details of the course and syllabus can be found here. For the following 2 years you will have the opportunity to apply your learning and gain experience.
Who you’ll work with
Supported by a highly skilled and experienced digital and service design team, you will work across all areas of the business to develop services and drive improvements.
What you’ll need
We are looking for an enthusiastic individual with an ambition for a career in digital.
If you have the presence and personality to work in a high performing team, as well as the passion and drive to succeed, then we would love to hear from you.
What happens next
You should read the full job description
You can apply for this role now (please note we do not accept CV's).
If you need any support to apply for this role, then please email [javascript protected email address]
A drop-in session will also be held, where you can speak to members of the Sport Wales Technology Solutions team to find out more about the role and the wider organisation. Details of this, along with a link to join the virtual meeting can be found below:
9th October 3pm – 4pm – Click here to join the meeting
Closing date
20/10/2025 9am
Provisional interview date
06/11/2025
Job description
Responsible to
Digital Service Desk Manager
Job Purpose
To provide high quality technical support to users, assisting them with PC, server, networking and hardware problems via phone, email or on-site visits.
To assist the team with a range of measures to ensure appropriate information and cyber security arrangements are in place.
To work as part of a supportive team to deliver effective change programmes as part of digital transformation.
Main Duties
Provide high quality first line technical support to computer users in a professional and efficient manner.
Take ownership of user problems and be proactive when dealing with user issues
Document all calls accurately on the call logging system and maintain documentation.
Respond to requests and change enquiries from users.
Support users in the use of computer equipment by providing necessary training
Allocate more complex service issues to the relevant member of the Digital Estates team.
Installation of computer hardware, software and data communications where required.
Support a culture of customer focus and collaboration within the team
Assist with the provision of technical guidance and support for internal & external events
Assist with security measures to protect Sport Wales from threats and cyber attacks.
Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including the Well-being of Future Generations (Wales), Equality, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment.
Work flexibly, performing any other duties as required, where relevant to the post and appropriate to the grade.
Our Values
Our approach to enabling sport in Wales to thrive is evolving. We are committed to continually challenging ourselves to:
Learn Together - Constantly exploring, testing and reviewing
Deliver Together - Sharing outcomes, nurturing open and honest relationships, providing robust feedback, constantly improving performance
Celebrate Together - Recognising our shared successes through effective partners
By:
Acting with Integrity - Understanding and Respecting each other’s culture and values. Promoting equality and diversity
Adding Value - Ensuring the optimum mix of support, challenge, investment, skills, and expertise to achieve our shared outcomes.
Encouraging Innovation - Welcoming new ideas and approaches and supporting ambition and fresh thinking. Not being afraid to feel uncomfortable.
Person Specification
| Area of focus | Essential Requirements | Desirable Requirements |
Education
| 2 A levels to include grades CC or equivalent | |
| Experience | Experience in the use of Microsoft Office
| |
| Skills, Aptitudes & Abilities | Ability to make clear, effective & consistent decisions Able to handle confidential data and information sensitively Influencing/negotiating skills Good customer care skills Good administrative skills Good team player Interested in a digital career Good communication skills Ability to work under pressure and to meet deadlines Flexible approach to working hours Good numeracy and literacy skills | Actively seeks to understand the needs of staff and customers and is pro-active in meeting their needs. Bilingual or multilingual skills |
| Special Circumstances |
